Ticket Tracker

Every request becomes a ticket with an owner and a response clock.

Tasks

Take a ticketMake a ticket yours so everyone can see who is handling it, either with Assign to me or by starting a reply with Reply now.Lite and Premium
Reply to the requesterSend a reply to the person who raised a ticket, from your support address, and keep it on the ticket's conversation.Lite and Premium
Assign a ticket to a technicianGive a ticket to another technician with Assign to, and keep the list of technicians up to date.Lite and Premium
Change status and severitySet where a ticket stands with Status, and how urgent it is with Severity, which also sets when a response is due.Lite and Premium
Set your SLAsSet your own targets for how fast tickets are assigned, answered and resolved, counted in your business hours.Premium