Add a satisfaction survey

Steps

Set up your survey

1. In Microsoft Forms, make a short form, for example one rating question, and copy its share link.
2. In the Ticket Tracker, select Tools at the right of the toolbar, then Satisfaction survey.
3. Paste the link in Survey link and select Save.

Ask for a rating

1. Open the ticket and type your reply as usual.
2. Select Add the survey link, beside the send button. A short sentence with the ticket number and your link goes into the reply.
3. Select Send reply as to send it.

Tips

• The answers go to your form, in your own Microsoft 365. Nothing passes through Dragonfly, and the Ticket Tracker doesn't read them.
• To record which ticket a rating is for, make a pre-filled link in Forms and put {ticket} where the ticket number should go.
• The link must be a secure (https) web address. To stop offering the survey, select Remove link.

Related tasks

• Reply to the requester Ticket Tracker
• Change status and severity Ticket Tracker